Khushi Softech believes in 100% client satisfaction and back our services up by a Money Back Guarantee, but you should have genuine & valid reason. KST would refund your money if:

• Work is not completed as per your satisfaction.
• You request order cancellation before the project is initialized.

Khushi Softech (hereafter referred to as Khushi Softech) has created this refund policy to :

• describe the circumstances when Khushi Softech will issue a refund.
• the process for claiming a refund against an order.
• the liabilities of Khushi Softech related to a transaction ending in a refund claim.

Coverage and Scope ::

This refund policy covers Khushi Softech treatment of refunds by Khushi Softech and/or a website owned and operated by Khushi Softech. This refund policy does not apply to the practices of companies that Khushi Softech does not own or control, or of persons that Khushi Softech does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Khushi Softech websites link.

Filing a complaint ::

KST strongly believes that every project is initiated with a goal to get a specific service and/or product, and Refund is a last resort that you may like to take when things are absolutely not working out and you have made all possible attempts of amicably working out a mutually acceptable solution. Therefore KST will like to understand if we can reach an amicable and mutually acceptable solution, and If you are dissatisfied for any reason which has initiated to file a refund claim, please take out some time and write to us at khushisoftech[at]gmail[dot]com to initiate a dialog before claiming a refund.

*(Replace [at] with "@" and [dot] with ".")

Every refund claim must only be filed if the mutual settlement process fails or if you are not satisfied with the outcome.

Eligibility for refund ::

Khushi Softech takes every project (based on the service and / or product) very seriously and ensures that the same is handled in a professional manner and the client gets the result as per our promise to him, However, if you are not happy with the outcome and have gone through the dispute resolution process, KST does entertain refund requests as per the following schedule which clearly lists the services and our refund policy related with each service, thereof.

• Full refund if project has not initiated or if the initial design style is not approved
• If KST fails to deliver as per our delivery policy after the initial design style is approved, then we will      issue a partial refund as per the proportion of the work completed.
• If we have completed the project and uploaded it on the server, no refunds will be issued.
• No refunds of Directory submission / Article submission / Social bookmarking.
• Any taxes paid shall not be refunded in case of money back.
• Administrative fees of US$ 50 or INR 2250 will be deducted from the amount paid by you in case of        a refund.
• Khushi Softech would convey the decision to your money back claim within 5 business days      of receipt of your refund request.
• On acceptance of your refund request, Khushi Softech would take upto 4 weeks to process      your payments.
• In case of a refund, you would need to submit a written application that you or your company shall        not use the work produced by Khushi Softech in part or full for any personal or commercial      activity and you would have no usage right.
• In case Khushi Softech identifies that your logo or website is an inspiration of the concepts        produced by Khushi Softech, you would be liable to pay 100% of the service cost with an          additional 25% penalty of the service cost.
• KST is bound to act on the basis of the agreement that has been signed between the client and KST.      There are no refunds offered for transaction charges or for the funds that are invested on the search      engines as well as for services that are already delivered or for that matter miscellaneous charges          that cannot be recovered by KST, and the refund of which results in a loss for KST.

Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable.

Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by Khushi Softech and the proportion that is left to be completed as per the pre-defined scope of the project.

Project Pack (Software Product) ::

Full Refunds if claim is filed within 30 days of the purchase.

Dedicated Hiring (Offshore staffing solution) ::

• Full refund if the programmer / designer / content writer / SEO expert (or any other resource / staff)      has not started the project.
• Proportionate amount will be refunded if the client decides to cancel the order at any point of time.
• No refund will be provided for the days the resource has already worked. If client is not satisfied with      the work at any point of time, he must immediately notify our Business Development Manager(s) and      ask for commitments towards discounts for the work loss. Any such negotiation at a later date will not    be acceptable.

Applicability of the Delivery Policy ::

Please note that Khushi Softech' delivery commitment is subject to :

Timely payments ::

• A project is not considered to be void if the agreed upon / listed payments are not clear.

Timely communication from the client ::

• KST is not bound to respect our Refund Policy, if required information for successful completion of the    project is not communicated to us in a timely manner. Any delay or failure of the project arising out of    such situations cannot be attributed to Khushi Softech.

Completeness of information provided by the client ::

• If the information provided to us is incomplete and/or complete information/scope of the project            (service and/or product) is not provided at the beginning of the project, Khushi Softech is not    bound to maintain its delivery and /or refund commitments

Khushi Softech will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with penalty clause for delay in delivery.

Limitation of Liability ::

Khushi Softech liability is limited to the value of the portion of the project (as per Khushi Softech' proposal) which stands incomplete at any given point of time. At any point of time, Khushi Softech cannot be hold responsible for losses arising out of the services delivered / not delivered or the delay in the same.

Changes

Khushi Softech may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Khushi Softech websites after any such amendments signifies your acceptance thereof.

Contact us regarding our refund policy ::

If you have questions or suggestions about this refund policy please e-mail us at khushisoftech[at]gmail[dot]com

*(Replace [at] with "@" and [dot] with ".")